What does “No Record Found” or “Driver Not Found” Mean?

You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” or “DL# AND NAME DO NOT MATCH” on an MVR REPORT if:

  • #1 Issue: You entered an incorrect Drivers License Number.
  • #2 Issue: You entered an incorrect Name.
  • #3 Issue: You entered an incorrect Date of Birth.

Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports. Recheck all entered information and re-order the report.

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